Our Commitment to Ethical Facilitation

Introduction:

At DesignOps as a Service™, we are dedicated to upholding the highest standards of ethical practice as outlined by the International Association of Facilitators (IAF). Our membership with the IAF reflects our commitment to integrity, transparency, and professionalism in all our interactions with clients. Here’s how we ensure trust and excellence through our adherence to the IAF’s Code of Ethics.

Client Service

Putting Our Clients First

We are dedicated to serving our clients by using our group facilitation competencies to add value to their work. Our clients encompass the groups we facilitate and those who contract with us on their behalf. We work closely with our clients to understand their expectations, ensuring that we provide the appropriate service and that the group achieves the desired outcomes.

Key Points:

• Understanding Expectations: We collaborate with clients to fully grasp their needs and goals.
• Competent Handling: We ensure we are skilled and prepared to manage the intervention effectively.
• Adaptability: If the group’s direction changes, we help navigate and reconcile the original intent with the new path forward.

Conflict of Interest

Ensuring Transparency and Fairness

We openly acknowledge any potential conflicts of interest before agreeing to work with our clients. This includes discussing any possible biases, prior knowledge of the organization, or any other matters that might affect our ability to work effectively. By addressing these issues upfront, we can make informed decisions together, preventing misunderstandings that could impact the success or credibility of our work.

Key Points:

• Open Discussion: We discuss any potential conflicts honestly and transparently.
• Informed Decisions: Clients and facilitators can make well-informed decisions about proceeding.
• Ethical Conduct: We refrain from using our position to secure unfair or inappropriate privileges, gains, or benefits.

Confidentiality

Protecting Client Information

We are committed to maintaining the confidentiality of all client information. We do not share information about a client within or outside of the client’s organization without consent. This includes not reporting on group content or individual opinions and behaviors of group members.

Key Points:

• Strict Confidentiality: We safeguard all client information diligently.
• Consent-Based Sharing: Information is only shared with explicit client consent.
• Respecting Privacy: We respect and protect the privacy of all group members and their opinions.

Conclusion:

Building Trust Through Ethical Practice

At DesignOps as a Service™, our adherence to the IAF’s Code of Ethics is fundamental to building and maintaining trust with our clients. By prioritizing client service, ensuring transparency around conflicts of interest, and maintaining strict confidentiality, we provide facilitation services that are both effective and ethical. Contact us today to learn more about how our commitment to ethical facilitation can benefit your organization.